Shipping policy
At Aura Store, we are committed to delivering your orders as quickly and efficiently as possible within the United Arab Emirates.
1. Delivery Area
We currently ship only within the United Arab Emirates (UAE).
2. Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
Once your order is processed, it will be handed over to our delivery partners.
3. Estimated Delivery Time
- Standard delivery: 3–15 business days
Delivery times may vary depending on:
- Your location within the UAE
- Product availability
- Courier delays
⚠️ Please note: delays can occasionally occur due to high demand or unforeseen circumstances.
4. Shipping Fees
- Shipping fees are calculated at checkout
OR - We may offer free shipping on selected products or promotions
5. Order Tracking
Once your order is shipped:
- You will receive a confirmation message/email
- Tracking details (if available) will be provided
6. Failed Delivery
If delivery fails due to:
- Incorrect address
- Customer not responding
- Customer unavailable
We may:
- Charge a redelivery fee
OR - Cancel the order with shipping costs deducted
7. Delays & Liability
While we aim to deliver within the estimated time, we are not responsible for delays caused by:
- Courier services
- Weather conditions
- Customs or logistics issues
8. Lost or Stolen Packages
If your order is marked as delivered but not received:
- Contact us within 48 hours
- We will investigate with the courier
We are not responsible for packages lost due to incorrect address provided by the customer.